To provide the best customer satisfaction, we offer the following solutions. Feel free to contact us if you have any questions about the Return & Refund Policy by emailing us at the restaurant. For immediate response, please call the restaurant or your third-party delivery company, BiteSquad. You can begin preparing your order right away after your order has been confirmed. We cannot accept cancellations once the restaurant has established your order.

Food Order Errors*

If you receive food different from your receipt, we sincerely apologize. Please call us or your third-party delivery company, Doordash, as soon as you notice an error in your order or contact your third-party delivery company, Doordash. You may come to pick up the correct food item.

  • For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new item’s price.
  • For cash payments, you will be asked to pay the balance difference if the new food has a more excellent value than the food received in error. In the same way, you will receive the balance difference back as a credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.

Your order will be a priority if you come to pick it up. Please return the food order in the original container(s)* to our host/owner.

Food Order Incomplete*

On the rare occasion that you are still waiting to receive food on your receipt, we will make it up to you. Please call us or your third-party delivery service, BiteSquad, as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or refund you with store credit—no cash refunds.

So that you know, we do provide courtesy items such as disposable silverware when requested for free. If we mistakenly omit a free courtesy item (not included in delivery orders), you are welcome to let us know so we may address the issue with our staff; however, we cannot provide discounts, refunds, or store credit.

Food Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us right away if you receive unsatisfactory food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare a new food order if we deem the food to be outside of our standards. Suppose you do not wish to receive a new dish. In that case, only if we believe is outside of our criteria, we may refund the amount to a credit card, or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the manager on duty.

Spice Level*

We offer a choice of spice levels (Mild and Hot), but spice can differ for everyone. We usually suggest that you are cautious and choose a lower spice level because you can add spice in but can’t take it out! We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to add additional mild/hot sauces to your order, on the item, or the side for you. Please note: for extra side(s) of spices, condiments, etc., prices start from $0.50 & up.

Cancel Order

I’m sorry, but unfortunately, we cannot cancel, refund, or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

Order Cancelled Delivery Partner
Your delivery partner might cancel the delivery if they cannot find or reach you. When they arrive at your delivery address, they’re prompted to contact you, so it’s a good idea to keep your phone nearby when you expect the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

Complimentary Food

I’m sorry, but we cannot provide a refund or cash value on any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. Suppose a customer abuses any of the Return & Refund Policy. In that case, we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

So that you know, we strive to prepare and package our pick-up items to ensure the high quality of the food. Remember that some items’ temperature, sauce, and consistency may vary slightly after being packaged.

*    If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund, or store credit. If the food has been discarded, repackaged, or tampered with, we cannot verify its origin or issue or issue any discount, refund, or store credit. Also, we will only prepare a second food order, at our discretion, in any situation and we will not prepare a third-order replacement.

*These policies are non-binding and will be modified at our discretion.