🍽 Restaurant FAQs
Q: Do you offer dine-in?
A: Dine-in is available during non-peak hours only. Availability depends on current kitchen volume and order flow.
Q: Why is the wait time sometimes long?
A: We are not a fast-food restaurant. Every order is prepared fresh, in the order it is received.
Each order is:
- Prepared by one team member
- Quality checked by two team members
If it does not meet our standards, it is remade. This process takes time, but it ensures you receive our very best.
We appreciate your patience—our goal is quality, not speed.
Q: Why don’t you offer (pre-set) plates?
A: Our build-a-platter model allows you to control your portions and spending.
Instead of being limited to fixed plates, you can order exactly what you want—whether that’s one rib or a full spread.
Q: I only ordered a sandwich—why is the wait still long?
A: Even simple items require full preparation:
- The grill must be cleaned between different meats
- Buns are toasted fresh
- Meats are cooked and sauced to order
Q: Why are your catering prices higher than some competitors?
A: We prepare our food fresh, use real wood smoking methods, and focus on quality over volume. Our pricing reflects the labor, preparation, and consistency required to maintain our standards.
This helps qualify customers immediately.
Additionally, all orders are prepared in the order they are received. We do not skip ahead to complete smaller or quicker items, as this would delay customers who ordered before you.
Thank you for your patience and understanding as we work to serve everyone fairly and with the highest quality.